Customer Advisor

Job overview

The Customer Advisor works onsite in Sonora, CA, for 20 hours per week. Compensation is $21–$26 per hour. The role supports California’s Deaf and Disabled Telecommunications Program, which provides specialized telephone equipment, relay services, and speech-generating devices to eligible residents. The advisor helps customers understand and select accessible telecommunications equipment and services, provides training and troubleshooting, and coordinates with providers and field advisors. Accurate records and responsive support help customers access communication options suited to their needs.

What you'll do

• Help recipients become familiar with and select accessible telecommunications equipment and options
• assist with specialized equipment orders
• educate and train customers on available services
• troubleshoot equipment malfunctions and usage problems
• maintain program database and service records
• coordinate with providers to resolve complaints
• work with Field Advisors to request and schedule visits
• document customer interactions accurately
• place outbound calls as needed
• follow company, contractual, state, privacy, and information security requirements.

What we're looking for

Skills & competencies

customer advisor

part-time

sonora ca

communication service for the deaf

accessible telecommunications

customer support

equipment training

technical troubleshooting

deaf and hard of hearing community

program records

20 hours per week

Work arrangement

• Weekend coverage required

Why this role

Supports California residents who have difficulty using a standard telephone through the Deaf and Disabled Telecommunications Program.

About the employer

Communication Service for the Deaf, Inc is hiring for this role. Industry: Services for the Elderly and Persons with Disabilities. Sector: 62.