Service Level Analyst, Temporary

Job overview

The Service Level Analyst, Temporary role is hybrid in Puerto Rico, with certain onsite workdays; the listing gives the address as 1606 Ave Ponce de Leon, postal code 00909. Compensation is not specified. Abarca Health says it is using technology to redefine pharmacy benefits. The analyst monitors and validates performance against contractual and operational commitments, investigates potential shortfalls, and communicates findings to relevant teams. The role supports accurate reporting, timely corrective action, and improvements to service delivery and performance controls.

What you'll do

• Monitor and document compliance with agreements and Performance Guarantees
• analyze performance data and identify trends, issues, and data-quality concerns
• investigate potential shortfalls
• perform gap and root-cause analyses
• collaborate with business areas and account teams to validate results and mitigate risks
• support Improvement Action Plans
• maintain audit-ready documentation
• identify opportunities to strengthen controls, automate work, and improve reporting.

What we're looking for

Skills & competencies

service level analyst

performance analysis

contract compliance

healthcare

pharmacy benefits

root-cause analysis

hybrid

puerto rico

abarca health

excel

reporting

on-call may apply

Work arrangement

• Weekend coverage required

Why this role

The posting requires a bachelor's degree or equivalent relevant education and experience, plus three or more years of relevant professional experience. It says the role may require on-call availability, including evenings, weekends, and holidays, if applicable.

About the employer

Abarca Health LLC is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.