Remote Customer Support Specialist

Job overview

The Remote Customer Support Specialist role is remote, with the listing location in Elgin, NE. Compensation is $24,000–$32,000 per year. The role supports callers, including donors and people seeking assistance, by helping them feel heard and supported. This position handles inbound and follow-up outbound calls, responds to customer questions and concerns, records customer information, and follows up to support satisfaction. The work contributes to customer support and performance goals.

What you'll do

• Answer inbound calls and make follow-up outbound calls
• help customers with questions, concerns, and support
• accurately enter customer information
• follow up as needed to support customer satisfaction
• meet performance goals.

What we're looking for

Skills & competencies

remote customer support

customer service

inbound calls

outbound follow-up

customer records

customer satisfaction

flexible schedule

evenings and weekends

$12–$15/hr after certification

hvw recruiting

elgin ne

Work arrangement

• Weekend coverage required

Benefits & perks

• 100% remote work, flexible scheduling, performance-based pay increases, and a supportive virtual team.

Why this role

Fully remote; flexible schedule that may include evenings and weekends; $12–$15 per hour upon successful certification; performance-based pay increases. Windows 11 computer and reliable internet required; no Chromebooks or Apple devices.

About the employer

HVW Recruiting is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.