Front Desk Manager – Hilton Tucson El Conquistador

Job overview

The Front Desk Manager role is onsite at Hilton Tucson El Conquistador in Tucson, AZ. Compensation is not specified. The role supports hotel guest service operations and assists the Director of Front Office. The manager helps oversee guest registration, reservations, bell and telephone services, and night audit while supporting guest satisfaction and hotel profitability. The role also assists with staff training, scheduling, supervision, hiring, and resolution of guest concerns.

What you'll do

• Assist with training and supervision of Guest Services Agents, Front Desk Agents, and night auditors
• oversee and participate in guest registration
• schedule staff based on labor standards and occupancy forecasts
• assign daily tasks and monitor labor costs
• resolve guest complaints and respond to service requests
• ensure adherence to hotel accounting, credit control, financial transaction, guest security, and emergency procedures
• communicate company policies
• assist with hiring and training classes
• keep the business center stocked. May attend bi-weekly management meetings in the Director of Front Office's absence.

What we're looking for

Skills & competencies

front desk manager

hotel operations

guest services

guest registration

tucson az

hilton

front office

staff supervision

guest reservations

night audit

guest satisfaction

Work arrangement

• Weekend coverage required

Why this role

Supports guest registration, reservations, bell services, telephone services, and night audit operations; may attend management meetings when the Director of Front Office is absent.

About the employer

Hilton is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.