Senior Data Scientist — Customer Care AI

Job overview

The Senior Data Scientist role is remote; the description references Irving, TX, while the listing location is McLean, VA. Compensation is not specified. The role supports customer care operations and customer experience stakeholders through AI-powered analytics. The position develops and deploys analytics and generative AI solutions that turn complex data into actionable insights. Its work aims to improve customer experiences and operational efficiency by simplifying customer journeys, reducing avoidable calls, and supporting data-driven automation.

What you'll do

• Design, develop, and deploy AI-powered analytics solutions for customer care
• apply advanced analytics, decision science, and generative AI
• translate complex datasets into actionable insights
• collaborate with call center operations and customer experience stakeholders
• contribute to efforts to simplify processes and reduce avoidable calls
• support automation and data-driven decision-making.

What we're looking for

Skills & competencies

senior data scientist

customer care

generative ai

nlp

machine learning

call center analytics

remote

expert in recruitment solutions

model evaluation

customer experience

Work arrangement

• Weekend coverage required

Why this role

NLP and experience extracting insights from call or chat transcripts are emphasized; hands-on model building, training, testing, or evaluation is required, along with model validation against ground-truth data.

About the employer

Expert In Recruitment Solutions is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.