Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Santa Fe Springs, California, with pay of $20–$21 per hour. The position supports Shield HealthCare’s customers and its medical-supply service operations. The representative handles telephone and walk-in orders, processes authorizations, resolves customer concerns, and supports sales incidents. The role helps maintain customer satisfaction through timely order entry, clear communication, and product recommendations aligned with customer needs.

What you'll do

• Answer calls and faxes and take orders from physicians, referral sources, and customers
• enter orders
• assist walk-in customers
• process authorizations and supporting documentation
• handle support and sales incidents
• resolve complaints
• upsell and cross-sell to meet customer needs.

What we're looking for

Skills & competencies

customer service representative

healthcare services

medical supplies

telephone orders

order entry

customer support

santa fe springs ca

shield healthcare

monday–friday

no nights or weekends

$20–$21/hour

bilingual preferred

401(k) match

education assistance

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• 401(k) with company match
• sick and vacation days
• flexible spending account
• life and disability insurance
• education assistance
• and employee referral program.

Why this role

The posting specifies a Monday–Friday schedule with no nights or weekends; bilingual English-Spanish skills are preferred.

About the employer

Shield HealthCare is hiring for this role. Industry: All Other Health and Personal Care Retailers. Sector: 45.