Service Desk Analyst
Employment type
Full-time
Work setting
On-site
Location
Arlington, VA
Schedule
Day shift
Posted
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Job overview
Service Desk Analyst is an onsite role in Arlington, VA. Compensation is not specified. The analysts provide IT support for a client. The role resolves technical issues and maintains user support workflows so the client can receive responsive assistance with hardware, software, and service requests.
What you'll do
- Resolve technical issues through various communication channels
- install, maintain, and troubleshoot IT hardware and software
- document and manage customer requests using ticketing systems
- provide technical support and customer service.
What we're looking for
- Skills & competencies
- service desk analystarlington vaomniscius consultingit supporttechnical troubleshootinghardware supportsoftware supportticketing systemsdod secret clearanceiat level iicustomer service
- Work arrangement
- Weekend coverage required
Why this role
Requires a bachelor's degree or equivalent, 2–5 years of IT support experience, an active DoD Secret Clearance, and an active IAT Level II certification such as CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP.
About the employer
Omniscius Consulting is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: 890adf87-6698-4ec6-b3fb-bdc58032209a