Mental Health Resource Specialist

Job overview

The Mental Health Resource Specialist is a hybrid role based in Waltham, MA, with at least two days per week in the office. The annual salary is $62,000–$65,000. The role is part of Jewish Family & Children’s Service’s Access Team, which provides information, guidance, assessment, and referrals through its helplines. The specialist primarily supports the Mental Health Connect helpline through short-term phone-based intervention, needs assessment, guidance, and referrals. The role helps callers navigate mental health and social service systems and connects them with appropriate internal programs and community resources.

What you'll do

• Provide telephonic support, needs assessments, guidance, and supportive counseling
• educate callers about benefits, housing, disability, legal, older-adult, and mental health resources
• help callers navigate Massachusetts service systems
• connect callers to internal programs and external resources
• conduct screenings and intake assessments for internal referrals
• research and maintain community resource information
• document services and participate in team meetings, case consultations, training, and program improvement.

What we're looking for

Skills & competencies

mental health resource specialist

waltham ma

jewish family & children's service

full-time

hybrid schedule

$62k–$65k/year

mental health connect

helpline support

needs assessment

resource navigation

referrals

monday–friday

Work arrangement

• Weekend coverage required

Why this role

Primarily supports the Mental Health Connect helpline and may also respond to calls across the organization’s other helplines.

About the employer

Jewish Family & Children's Service, Greater Boston is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.