Call Center Scheduling Coordinator

Job overview

The Call Center Scheduling Coordinator role is onsite in Tampa, FL. Compensation is not specified. The position supports Tampa Family Health Centers, a Federally Qualified Health Center providing accessible healthcare to a culturally diverse community across Hillsborough County. The coordinator helps patients access care by answering and routing calls, scheduling appointments, documenting information accurately in the Electronic Health Record, and directing messages to the appropriate health centers and staff while protecting patient confidentiality.

What you'll do

• Answer and route incoming calls
• schedule patient appointments
• enter and update patient demographic information in the Electronic Health Record
• route messages to health centers, departments, and staff
• provide customer service to patients, callers, and internal team members
• follow call center procedures and scripts
• maintain confidentiality and comply with HIPAA and TFHC policies.

What we're looking for

Skills & competencies

call center scheduling coordinator

tampa fl

tampa family health centers

patient scheduling

inbound calls

electronic health record

healthcare

hipaa

patient confidentiality

customer service

onsite training

medical dental vision

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• eligible employee visits and diagnostic testing with $0 copay
• life and AD&D coverage
• employer-paid long-term disability after eligibility requirements
• PTO
• seven paid holidays
• 401(k) employer contribution after one year
• EAP
• pet insurance
• employee discounts
• student loan refinancing resources
• potential Public Service Loan Forgiveness eligibility
• growth and development opportunities.

Why this role

A high school diploma or equivalent is required. The posting prefers at least six months of customer service experience in healthcare, a call center, or a high-volume environment, and familiarity with an Electronic Health Record system. New hires must be available for up to 40 hours of onsite training during the first week.

About the employer

Tampa Family Health Centers is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.