Remote Fraud Call Center Representative

Job overview

The Remote Fraud Call Center Representative is a remote role for residents of Puerto Rico, based in Cidra, PR. The pay rate is $12.10 per hour, and this position supports the customer service department for Conduent Business Solutions of Puerto Rico, Inc. This role exists to provide high-quality support by handling inbound customer calls, resolving inquiries, and ensuring a positive experience while meeting performance metrics in a fast-paced environment.

What you'll do

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction.

What we're looking for

Skills & competencies

full-time

day shift

cidra pr

conduent

customer service

call center

remote

no on-call

no degree required

new grad eligible

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision benefits from day one
• Paid time off and holidays
• Paid training
• Career growth opportunities.

Why this role

Monthly incentive opportunity of up to $350 after training; Benefits from day one; Paid training provided.

About the employer

Conduent Business Solutions of Puerto Rico, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.