Family Support Coordinator, Donor Family Services

Job overview

The Family Support Coordinator, Donor Family Services role is onsite in Chapel Hill, NC, with required travel to partner hospitals within and occasionally outside assigned regions. Compensation is not specified. HonorBridge’s mission is to build connections that save and heal lives through organ and tissue donation. The coordinator supports potential donor families through crisis, loss, and donation decisions, working with hospital staff, physicians, and clinical teams. The role contributes to family-centered care and donation education by helping families understand medical information, communicate with providers, and make informed decisions while respecting their choices.

What you'll do

• Respond to referral notifications and assess family support needs with clinical teams
• build relationships with hospital staff and physicians
• serve as the primary support person for potential donor families
• provide emotional support and explain medical information
• facilitate communication with healthcare providers
• advocate for family needs
• participate in donation conversations and provide education
• support families regardless of their decision
• connect families with community and bereavement resources
• document interactions and case activity
• participate in ongoing education.

What we're looking for

Skills & competencies

family support coordinator

donor family support

organ and tissue donation

chapel hill nc

honorbridge

bereavement support

hospital collaboration

family advocacy

16-hour on-call shifts

regional hospital travel

bachelor’s degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid employee medical premiums
• health reimbursement account
• company-paid life and long-term disability insurance
• voluntary short-term disability
• up to 8% employer retirement match after one year
• paid vacation and sick leave, 10 holidays and 2 floating holidays
• annual work-life balance and mental health benefits
• dental and vision insurance.

Why this role

Requires 16-hour on-call shifts, onsite response when on call, and travel to partner hospitals; a bachelor’s degree and two or more years of related professional experience are required.

About the employer

HonorBridge is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.