Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Pittsburgh, PA; compensation is not specified. The position supports guest services at Fairmont Pittsburgh, a luxury hotel in the city’s business, cultural, and retail hub. The agent manages guest arrivals, departures, reservations, and account settlement while protecting guest privacy and delivering attentive service. The role helps create a smooth, welcoming hotel experience and supports revenue through room upsells and promotion of hotel outlets.

What you'll do

• Welcome arriving guests
• check guests in and out
• update reservations and guest profiles
• assign rooms
• issue keys while protecting safety and confidentiality
• settle guest accounts and report receipts
• answer questions about hotel facilities
• promote room upsells and hotel outlets
• create reservations
• resolve guest issues or escalate them appropriately.

What we're looking for

Skills & competencies

front desk agent

pittsburgh pa

fairmont pittsburgh

onsite

full-time

guest services

hotel reservations

check-in and checkout

guest accounts

luxury hospitality

room upselling

weekend and holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary and flexible benefit plans
• generous PTO
• employee rates at Accor properties in the NCA region
• learning programs through company academies.

Why this role

Luxury hotel setting; must be able to work all shifts, including overnights, weekends, and holidays.

About the employer

FAIRMONT is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.