Concierge Manager – Latin America (Remote)

Job overview

The Concierge Manager role is remote, with the posting describing a remote-first global team and Latin America in the title. Compensation is stated as $1,600 per year; the posting also describes monthly compensation but does not provide a monthly amount. Ascend provides international business- and first-class flight booking services with round-the-clock personal service. The manager leads shift operations across client service, ticketing, and trip fulfillment, developing team leads and maintaining service quality. The role helps ensure accurate bookings, responsive client support, effective shift handovers, and operational improvements as Ascend scales.

What you'll do

• Manage three Team Leads across Client Service, Ticketing, and Trip Fulfillment
• coach and review team members
• direct client-facing operations during the shift
• allocate resources and manage escalations
• ensure shift handovers
• oversee service levels and data accuracy
• handle VIP clients and complex situations
• identify and document process improvements
• collaborate with Process Management, Product, Operations, and Leadership.

What we're looking for

Skills & competencies

concierge manager

luxury travel

remote

latin america

team leadership

client service

ticketing

trip fulfillment

sabre gds

rotating shifts

weekend coverage

ascend

independent contractor

Work arrangement

• Weekend coverage required

Benefits & perks

• Merit-based performance incentives, predictable scheduling planned in advance where possible, performance reviews, and cross-functional development.
• The posting states medical insurance and similar benefits are not provided for this contractor role.

Why this role

Requires 4+ years in luxury travel, hospitality, or high-touch service operations, 2+ years in leadership, and strong Sabre GDS proficiency. The role involves rotating shifts that may include overnight, weekend, or public-holiday coverage. The posting identifies this as a direct independent contractor engagement.

About the employer

Ascend is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.