Front Office Agent

Job overview

The Front Office Agent role is onsite in Bedford, TX, with pay of $16 per hour. Kozy Hotel describes its guest experience as combining modern design, smart technology, and personalized service. The role serves as the first point of contact for hotel guests and helps ensure a smooth stay. It contributes to guest satisfaction by managing arrivals, reservations, payments, inquiries, and coordination with housekeeping and maintenance.

What you'll do

• Welcome guests and manage check-in and check-out
• handle reservations, room assignments, and inquiries by phone, email, and in person
• process payments, verify identification, and maintain records in the property management system
• resolve or escalate guest concerns
• coordinate room readiness with housekeeping and maintenance
• promote amenities and local attractions
• maintain an organized and secure front desk.

What we're looking for

Skills & competencies

front office agent

hotel front desk

guest services

reservations

check-in

check-out

customer service

bedford tx

kozy hotel

$16/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holiday pay
• company-paid medical, dental, and vision benefits
• employee discounts on hotel stays and amenities
• advancement and cross-training opportunities.

Why this role

The posting offers paid time off, holiday pay, company-paid medical, dental, and vision benefits, hotel discounts, and advancement and cross-training opportunities.

About the employer

Kozy Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.