Bilingual Spanish Call Center Representative

Job overview

The Bilingual Spanish Call Center Representative role is onsite in Killeen, TX, and pays $12.52–$15.52 per hour. MCI provides customer experience, business process outsourcing, and technology solutions to organizations across multiple industries. As a first point of contact for customers, the representative handles service inquiries, basic technical troubleshooting, and account requests in English and Spanish. The role supports customer relationships and service quality through accurate documentation, problem-solving, and adherence to client processes and policies.

What you'll do

• Handle inbound and outbound customer interactions in English and Spanish
• identify customer needs and provide solutions
• troubleshoot basic technical issues
• assist with product, service, billing, and account inquiries
• recommend additional products and services when appropriate
• document interactions accurately
• follow client processes, scripts, policies, and compliance requirements
• protect confidential information
• escalate complex concerns
• participate in training, meetings, and coaching.

What we're looking for

Skills & competencies

bilingual spanish

call center representative

customer support

inbound service

technical troubleshooting

account support

full-time

onsite

killeen tx

mci careers

$12.52–$15.52/hr

english and spanish

customer experience

Work arrangement

• Weekend coverage required

Why this role

Full-time, onsite position with schedules that vary by client program. Requires fluency in English and Spanish, a high school diploma or equivalent, and typing at least 20 words per minute.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.