Client Engagement Area Director

Job overview

The Client Engagement Area Director role is onsite in Butler, PA; compensation is not specified. Palco provides technology and financial services intended to help people with disabilities and older adults live independently in their homes and communities. The director oversees client contracts and programs, leading client engagement staff and coordinating across departments to maintain compliant, high-quality service delivery. The role advances operational efficiency, client satisfaction, and program growth through performance management, data analysis, and process improvement.

What you'll do

• Lead and develop Client Engagement Managers and Specialists
• set performance goals and coach staff
• oversee workload and resource allocation
• coordinate with Operations, Product Management, Finance, Technology, and Project Management
• monitor KPIs and program data
• develop reporting
• identify process improvements
• support program growth and client relationships.

What we're looking for

Skills & competencies

client engagement area director

butler pa

palco

client engagement

program operations

contract compliance

team leadership

performance management

process improvement

client relationships

healthcare services

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, bonus potential, retirement savings, paid training, and career growth opportunities.

Why this role

Leads a portfolio of client contracts and programs in a company supporting independent living for people with disabilities and older adults.

About the employer

Palco is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.