HCM Service Consultant (Total Absence Management)

Job overview

The HCM Service Consultant (Total Absence Management) is an onsite role based in Louisville, KY. Compensation is not specified in the posting. This role supports ADP's client services department by acting as a primary point of contact for large-scale client issue resolution and product training. The role exists to provide expert troubleshooting and resolution for complex client inquiries regarding payroll, benefits, and human resources policies. By maintaining high standards of service and product knowledge, the consultant ensures client satisfaction and reinforces ADP's reputation for excellence in human capital management.

What you'll do

• Research, troubleshoot, and resolve ADP application issues
• analyze complex client requirements for payroll, benefits, and HR procedures
• communicate effectively with clients to exceed expectations
• provide recommendations on best practices to ADP leadership.

What we're looking for

Skills & competencies

full-time

day shift

louisville ky

adp

client service

hcm

absence management

payroll

benefits

hr

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Best-in-class benefits starting Day 1, mental health support, volunteer time off, career advancement opportunities.

Why this role

Metrics-driven call center environment; focus on clients with 1,000+ employees.

About the employer

ADP is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.