Service & Engagement Team Leader

Job overview

The Service & Engagement Team Leader is an onsite full-time position in Altoona, IA, with a pay range of $22.00 to $24.00 per hour. This leadership role is part of the Target store team, focusing on guest experience and loyalty. This role exists to lead the team of guest advocates and service advocates, ensuring that the store exceeds guest service expectations. The Service & Engagement Team Leader is responsible for guest interaction, problem-solving, and driving loyalty programs, while also managing store operations and team development.

What you'll do

• Consistently deliver guest experience commitments
• Ensure every team member understands and delivers on guest experience commitments
• Actively observe and provide feedback
• Review area guest, financial, and team outcome metrics
• Demonstrate inclusivity
• Lead a team of passionate and knowledgeable Guest Advocates
• Lead and demonstrate a culture of executing all best practices
• Understand sales goals, business reporting and guest insights
• Support Target Loyalty Programs
• Support your direct leader by following up on training
• Engage in consistent, meaningful development conversations
• Personalize recognition and appreciation
• Help lead a culture of accountability
• Quickly respond to any concerns with guests’ shopping experience
• Ensure your team members stay up-to-date on upcoming major promotions
• Evaluate candidates for open positions
• Support and enable team members to deliver pick up and drive up orders
• Demonstrate a culture of ethical conduct and compliance
• Lead and demonstrate a safety culture
• Model the execution of physical security processes
• Support merchandise protection strategies
• As a key carrier, follow all safe and secure training and processes
• Assume store-level leadership on duty responsibilities
• Address all store emergency and compliance needs
• All other duties based on business needs.

What we're looking for

Skills & competencies

full-time

day shift

altoona ia

retail

leadership

service

engagement

team leader

customer service

onsite

no degree required

$22.00-$24.00/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive health benefits
• 401(k)
• employee discount
• short/long term disability
• paid sick leave
• paid national holidays
• paid vacation.

Why this role

Leadership role focused on guest service, engagement, and loyalty programs.

About the employer

Target is hiring for this role. Industry: Warehouse Clubs and Supercenters. Sector: 45.