Customer Service Agent

Job overview

The Customer Service Agent role is full-time and in-office in Edinburg, TX, paying $19–$21 per hour, including the stated attendance-bonus opportunity. Ruby provides phone and web-chat support for client businesses and requires availability for one weekend day and holidays. The agent handles incoming calls and live chats, schedules appointments, and communicates with callers on behalf of clients. The role supports reliable client service through accurate written communication, multitasking, and adherence to quality and schedule standards.

What you'll do

• Manage incoming phone calls and live web chats
• support appointment scheduling
• maintain accuracy in written client communications
• multitask across dual monitors
• meet performance and service-quality guidelines
• adhere to assigned schedules.

What we're looking for

Skills & competencies

customer service agent

edinburg tx

ruby receptionists

full-time

in-office

phone support

live web chat

appointment scheduling

40 wpm typing

weekend availability

$19–$21/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee stock ownership plan, 401(k) with company matching, medical, dental, and vision coverage, two weeks of paid vacation in the first year, company-paid life insurance, and legal assistance program.

Why this role

In-office role; requires availability for one weekend day and holidays; minimum typing speed of 40 WPM; base pay is $19 per hour with pay up to $21 per hour with the Perfect Attendance Bonus.

About the employer

Ruby Receptionists is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.