Help Desk Technician

Job overview

The Help Desk Technician role is onsite in Seattle, WA, with a day shift from 8:00 a.m. to 4:30 p.m. and Saturday and Sunday off. Compensation is $39.09–$43.16 per hour. The role supports DESC personnel across an organization providing housing and behavioral health services to people experiencing homelessness. As the front line of DESC’s technical support department, the technician helps staff use deployed technology effectively. The role triages incidents, resolves user issues, and maintains devices and documentation so technology can support work across DESC departments.

What you'll do

• Provide remote and in-person support for workstations, access systems, phones, and printers
• provide onsite support at DESC locations across King County
• triage and troubleshoot IT incidents and change requests
• configure and deploy devices
• manage hardware inventory
• handle account changes in Active Directory and Exchange
• maintain internal documentation and user guides
• collaborate on IT projects
• participate in a scheduled after-hours on-call rotation.

What we're looking for

Skills & competencies

help desk technician

it support

windows troubleshooting

active directory

microsoft exchange

device deployment

hardware inventory

day shift 8 a.m.–4:30 p.m.

seattle wa

desc

on-call rotation

$39.09–$43.16/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical coverage with no employee premiums or payroll deductions
• dental, life, and long-term disability insurance
• Employee Assistance Program
• flexible spending account
• ORCA card subsidy
• 34 days of paid time off per year
• retirement plan.

Why this role

Provides both remote and onsite technical support across DESC locations; scheduled after-hours on-call rotation is required.

About the employer

DESC is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.