RESEA Lead

Job overview

The RESEA Lead works primarily in an office environment; the listing location is Longview, Texas, and the posting identifies the office location as Tyler, Texas. Compensation is not specified. The role supports Dynamic Workforce Solutions’ RESEA workforce services program and career center customers. The lead coaches and coordinates RESEA staff, monitors service quality and compliance, and assists with frontline work when needed. The role helps ensure customers receive consistent services and that program requirements and performance goals are met.

What you'll do

• Provide coaching and technical support to RESEA staff
• assist with frontline functions during staffing gaps or outreach spikes
• help resolve customer and staff issues
• coordinate coverage and staff activities
• participate in training and meetings
• evaluate quality results
• conduct internal compliance audits
• maintain procedures
• support continuous improvement.

What we're looking for

Skills & competencies

resea lead

workforce services

staff coaching

program compliance

customer service

career center

longview tx

tyler tx

dynamic workforce solutions

quality audits

workforce programs

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree or equivalent experience and at least two years of progressive workforce service experience. One year of RESEA service delivery experience is preferred; occasional travel to other locations is noted.

About the employer

Dynamic Workforce Solutions is hiring for this role. Industry: Vocational Rehabilitation Services. Sector: 62.