Customer Success Manager – Start-Up Practices

Job overview

The Customer Success Manager – Start-Up Practices role is fully remote for U.S.-based employees, with an 8:00 AM–5:00 PM local-time schedule and an annual salary of $65,000–$75,000. The role supports Oryx’s Start-up Support Program for new dental practices. The position guides startup practices from enrollment through onboarding, product adoption, milestone achievement, retention, and transition to a paid subscription. It helps customers establish effective operations and realize value from Oryx software while sharing customer feedback with internal teams.

What you'll do

• Serve as primary contact and trusted advisor for startup dental practices
• coordinate customer onboarding and implementation with Sales, training, and support teams
• develop success plans
• monitor milestones, product adoption, patient growth, and account health
• conduct check-ins and business reviews
• identify risks and develop action plans
• guide customers toward paid subscriptions
• resolve customer concerns and coordinate escalations
• support renewals and expansion handoffs
• collect feedback
• maintain customer records and report success metrics.

What we're looking for

Skills & competencies

full-time

remote

customer success manager

start-up practices

dental practices

saas

customer onboarding

product adoption

retention

u.s.-based

oryx software

$65k–$75k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary and benefits package, professional development, and career growth opportunities.

Why this role

The posting describes a profitable, founder-led company, professional development and career growth opportunities, and occasional travel for customer visits or industry events.

About the employer

Oryx Software Inc is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.