Front Desk Agent (Guest Service)

Job overview

The Front Desk Agent (Guest Service) role is onsite in Tempe, AZ, with pay of $17–$18 per hour. Ignite Hotels manages select-service and extended-stay properties and emphasizes guest experiences. The agent serves as a first and last point of contact for hotel guests, supporting check-in, check-out, and daily front-office operations. Accurate reservations and payments, responsive guest assistance, and coordination with housekeeping and maintenance help deliver a reliable stay.

What you'll do

• Greet guests and provide check-in and check-out services. Handle guest questions, requests, and concerns
• process reservations, room assignments, and payments accurately. Follow cash-handling and front-office policies, maintain brand and service standards, coordinate with housekeeping and maintenance, answer phones and emails, and keep the front desk and lobby clean and organized. Support loyalty programs and local marketing initiatives as directed.

What we're looking for

Skills & competencies

front desk agent

guest service

hotel hospitality

check-in and check-out

reservations

guest relations

cash handling

front office operations

tempe az

ignite hotels

$17–$18/hr

evenings and weekends may be scheduled

Work arrangement

• Weekend coverage required

Why this role

Customer-service or hospitality experience is preferred; a high school diploma or GED is required. Scheduling may include evenings, weekends, and holidays based on operational needs.

About the employer

Ignite Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.