Front Desk Agent (Guest Service) — Holiday Inn Richland on the River

Job overview

The Front Desk Agent (Guest Service) role is onsite in Richland, WA. Pay is $18 per hour. The hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties.

What you'll do

• Greet guests and provide check-in and check-out services
• handle questions, requests, and concerns
• process reservations, room assignments, and payments
• follow cash-handling and front-office policies
• maintain brand and service standards
• coordinate with housekeeping and maintenance
• answer phones and emails
• support loyalty programs and local marketing as directed
• and keep the front desk and lobby clean and organized.

What we're looking for

Skills & competencies

front desk agent

guest service

hotel

check-in

check-out

reservations

guest relations

ignite hotels

richland wa

$18/hr

full-time

evenings and weekends may be scheduled

Work arrangement

• Weekend coverage required

Why this role

Customer service or hospitality experience is preferred; hotel front desk experience is a plus. Scheduling may include evenings, weekends, and holidays based on operational needs.

About the employer

Ignite Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.