Automotive Service Advisor, Folsom Lake Toyota

Job overview

The Automotive Service Advisor role is onsite in Folsom, CA, with compensation of $60,000–$120,000 per year. Folsom Lake Toyota is part of Group 1 Automotive, a company in automotive retail. The advisor serves as the customer contact for vehicle service, translating customer concerns into repair recommendations and estimates while coordinating work with technicians and service management. The role supports customer satisfaction and service-department sales through clear communication, accurate documentation, and follow-up.

What you'll do

• Greet service customers
• listen to vehicle concerns
• recommend diagnostic services or repairs
• prepare accurate estimates
• handle or escalate complaints
• answer calls
• monitor repair progress and communicate changes
• obtain authorization for additional work
• present maintenance services
• document repair orders and changes
• maintain scheduling and parts-status records
• coordinate with technical staff and warranty providers
• confirm appointments and notify customers when work is complete.

What we're looking for

Skills & competencies

automotive service advisor

folsom ca

folsom lake toyota

group 1 automotive

$60k–$120k/year

customer service

repair estimates

service sales

repair orders

maintenance recommendations

dealership experience

automotive retail

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and disability insurance
• 401(k) with company match
• paid time off
• employee stock purchase plan
• employee vehicle purchase program
• job training and advancement opportunities.

Why this role

At least one year of dealership experience is required. The role includes sales objectives and may require test-driving vehicles.

About the employer

Group 1 Automotive, Inc. is hiring for this role. Industry: New Car Dealers. Sector: 44.