IT Helpdesk Technician

Job overview

The IT Helpdesk Technician role is office-based in Ebensburg, PA. Compensation is not specified. The technician is a first point of contact for customers at viLogics and provides first-line technical support. The role helps keep users and IT services operating by diagnosing hardware, software, and network issues, managing support tickets, and escalating complex incidents. It also supports system maintenance, user education, security practices, and IT asset tracking.

What you'll do

• Provide first-line support for hardware, software, network, and peripheral issues
• troubleshoot computers, printers, and mobile devices
• manage and document helpdesk tickets
• provide remote support
• maintain hardware and software
• train users
• escalate recurring or complex issues
• monitor systems
• maintain IT asset inventory
• assist with security measures and incident response.

What we're looking for

Skills & competencies

it helpdesk technician

technical support

hardware troubleshooting

software support

network support

ticketing system

remote support

it asset inventory

ebensburg pa

vilogics

windows

macos

linux

Work arrangement

• Weekend coverage required

Why this role

The posting describes an office-based, call-center-style work environment and notes shifts or on-call support may be required outside regular business hours.

About the employer

viLogics is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.