Guest Service Agent

Job overview

The Guest Service Agent role is onsite in Tucson, AZ. Compensation is not specified. The position supports hotel guests throughout their stay. The agent helps create a pleasant guest experience by managing arrivals and departures, responding to requests, resolving concerns, processing payments, and coordinating with hotel departments. The role also supports reservations and front-desk administration.

What you'll do

• Greet guests and support check-in
• provide information about hotel facilities, services, and local attractions
• handle requests and resolve issues or complaints
• process payments and maintain guest accounts
• provide accurate billing information
• coordinate with other departments
• maintain an organized front desk and lobby
• answer calls, take reservations, and provide administrative support
• follow hotel policies and procedures.

What we're looking for

Skills & competencies

guest service agent

tucson az

tcc hotel 1

hotel front desk

guest check-in

guest check-out

reservations

guest accounts

customer service

local attractions

evenings

weekends

holidays

hotel operations

Work arrangement

• Weekend coverage required

Why this role

The posting calls for flexibility to work various shifts, including evenings, weekends, and holidays.

About the employer

TCC Hotel 1, LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.