Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Lexington, KY. Pay is $30,000–$50,000 per year; the posting also states a starting hourly rate of $15–$22. The representative is the front line of the local GEICO office. The role handles customer calls and walk-ins, routes customers to the appropriate service, sales, or claims destination, processes payments, and contacts policyholders about pending or recent cancellations. It supports customer retention and provides a potential path into a licensed sales position.

What you'll do

• Answer 75–150 inbound calls per day
• route customers to sales, service, or claims
• take messages and return emails or voicemails
• greet walk-in customers
• process payments
• contact policyholders on pending-cancellation, cancellation, and win-back lists
• maintain accurate records and protect customer information.

What we're looking for

Skills & competencies

customer service representative

lexington ky

geico lexington

inbound calls

walk-in customer service

policyholder retention

cancellation outreach

payment processing

full-time

$15-$22/hour

$30k-$50k/year

career growth

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health insurance stipend, bonus opportunity, Monday–Friday schedule, career growth opportunities, and hands-on training.

Why this role

No prior experience is necessary; hands-on training and career growth opportunities are listed.

About the employer

GEICO Lexington is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.