Front Office Supervisor – Lennox Hotel Miami Beach

Job overview

The Front Office Supervisor – Lennox Hotel Miami Beach role is onsite in Miami Beach, FL. Compensation is not specified as a numeric amount; the posting says salary is according to position and experience. Yurbban Hospitality Group operates hotels and restaurants and aims to create distinctive guest experiences through service, sustainability, authenticity, and teamwork. The supervisor oversees daily front office operations across AM, PM, and Night Audit shifts, supporting employees and maintaining service standards. The role helps ensure accurate guest transactions, effective service recovery, and coordination with hotel departments so guests receive a smooth, personalized stay.

What you'll do

• Supervise front office operations across AM, PM, and Night Audit shifts
• coach and support employees
• handle guest requests, complaints, and service recovery
• oversee check-in, check-out, reservations, billing, and payments
• review VIP arrivals and special requests
• verify shift checklists and reports
• monitor cash handling and financial transactions
• oversee Night Audit procedures
• review guest feedback
• coordinate with other departments
• support scheduling, onboarding, and training
• follow hotel policies, safety procedures, and emergency protocols.

What we're looking for

Skills & competencies

front office supervisor

hotel operations

guest services

night audit

team coaching

reservations

guest billing

miami beach fl

yurbban hospitality group

english proficiency

intermediate spanish

weekend and holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Career growth opportunities
• continuous training through Yurbban Academy
• paid time off and holidays
• birthday off
• hotel stay discounts
• wellness and gym discounts
• health and retirement benefits according to company policy
• quarterly team activities.

Why this role

Requires professional English proficiency and intermediate Spanish; includes responsibility for Night Audit oversight and acting as Manager on Duty when assigned.

About the employer

Yurbban Hospitality Group is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.