Member Service Representative (Call Center)

Job overview

The Member Service Representative (Call Center) role is onsite in Anchorage, AK during a six-month in-office probationary period, with a hybrid schedule available afterward. Pay is $20.52–$27.94 per hour. The role supports Credit Union 1’s Member Service Center and its service to members. The representative handles member requests across phone, email, and digital channels, resolves issues within assigned authority, and helps members use credit union products and technology. The work contributes to department goals through accurate service, timely follow-up, risk awareness, and appropriate product guidance.

What you'll do

• Assist members by phone with transactions accurately, confidentially, and professionally
• take ownership of interactions and follow up on pending issues
• resolve complex issues within authority and refer others appropriately
• meet individual KPIs and contribute to department goals
• guide members through credit union technologies
• review unusual transactions and follow security procedures
• use multiple software programs while communicating with members
• stay current on products, services, and promotions. Senior MSR duties, where applicable, include researching escalated issues, transaction overrides, maintaining member documentation, responding to secure messages, and leading by example.

What we're looking for

Skills & competencies

member service representative

call center

anchorage ak

credit union 1

hybrid after probation

member service center

phone support

secure messages

financial services

member technology

bsa/aml

ofac

$20.52–$27.94/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical plan options, dental and vision, mental and physical health services, employer-paid life and disability coverage, AD&D, 401(k) matching and profit sharing, paid time off, early learning center access, employee loan and mortgage discounts, education assistance, and community engagement opportunities.

Why this role

Candidates must reside in Alaska. Hybrid work may be available after successful completion of a six-month in-office probationary period. The posting describes separate qualifications for MSR and Senior MSR.

About the employer

Credit Union 1 is hiring for this role. Industry: Credit Unions. Sector: 52.