Tier 2 / Tier 3 IT Technician, Regional Support

Job overview

The Tier 2 / Tier 3 IT Technician, Regional Support role is onsite across the Orlando and Lake Mary, FL region, with required regional travel. Compensation is not specified. The technician supports multiple locations and their business operations through hands-on IT services. The role exists to resolve end-user technology issues, maintain equipment and systems, and provide responsive support across regional offices. It contributes to reliable operations by managing service requests, maintaining assets, and coordinating with specialized IT teams when escalation is needed.

What you'll do

• Provide Tier 2/Tier 3 support across regional offices
• install, configure, upgrade, repair, and maintain computers, mobile devices, printers, phones, audiovisual equipment, and peripherals
• troubleshoot Windows, business applications, hardware, and network connectivity
• identify root causes and resolve or escalate issues
• serve as IT liaison for assigned locations
• manage incidents and service requests in the ticketing system
• meet service-level agreements
• provision workstations and support deployments, migrations, refreshes, and replacements
• maintain IT asset records
• support maintenance windows, upgrades, and outages
• communicate ticket status and system changes
• provide technical guidance and basic user training
• participate in after-hours on-call rotation
• assist with disaster recovery and technology projects.

What we're looking for

Skills & competencies

it technician

tier 2 support

tier 3 support

desktop support

windows

networking

it asset management

regional travel

on-call rotation

lake mary fl

arc group

Work arrangement

• Weekend coverage required

Why this role

Regional travel is required, and the role includes an after-hours on-call rotation. The posting describes an assignment through March 2027 with potential extension or full-time conversion.

About the employer

ARC Group is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.