Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Traverse City, MI. Compensation is not specified. The representative supports State Savings Bank customers with everyday banking transactions and inquiries. The role helps deliver prompt, accurate service by processing transactions, balancing cash, answering account questions, and referring customers to relevant bank products and services.

What you'll do

• Process check cashing, deposits, withdrawals, and loan payments
• issue money orders, cashier’s checks, and gift cards
• balance the cash drawer
• identify counterfeit money
• answer customer inquiries and telephones
• maintain paperwork and supplies
• cross-sell and refer bank products and services
• follow bank policies and procedures.

What we're looking for

Skills & competencies

customer service representative

traverse city mi

state savings bank

banking

customer transactions

cash handling

deposits and withdrawals

loan payments

customer inquiries

Work arrangement

• Weekend coverage required

About the employer

State Savings Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.