Senior IT Manager - Customer Channel Management
Compensation
$129k – $183k /yr
Employment type
Full-time
Work setting
On-site
Location
Minneapolis, MN
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Senior IT Manager - Customer Channel Management is an onsite role based in Minneapolis, MN. The salary range for this position is $129,000 to $183,200 per year, supporting Xcel Energy's customer-facing digital channels. This role exists to lead the reliability and performance of customer and agent channels, including mobile apps and self-service portals. It contributes to the company's goals by ensuring high availability, quality user experiences, and efficient task completion for customers.
What you'll do
- Own availability and performance of customer channels
- lead staff and vendor performance
- manage product backlogs and roadmaps
- drive continuous improvement
- partner with internal groups for solution delivery
- manage incident response.
What we're looking for
- Skills & competencies
- full-timeday shiftminneapolis mnit managercustomer channelsdigital strategyxcel energy$129k-$183konsiteutility
- Work arrangement
- Weekend coverage required
Benefits & perks
- Annual Incentive Program, medical/dental/vision, 401(k), pension, paid time off, tuition reimbursement.
Why this role
Focus on digital channel reliability, product management, and customer experience.
About the employer
Xcel Energy is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 11-3021.00
You'll be redirected to the employer's application page.
Listing ID: 86fd64cb-c197-411e-8f47-37140981581e