Patient Concierge — Medical Receptionist, Woodlands

Job overview

The Patient Concierge — Medical Receptionist, Woodlands is an onsite, full-time role in Spring, TX, with hours of 7:45 a.m.–5:00 p.m., Monday through Friday. Compensation is not specified. The position supports the patient-facing front office at HFI-Assure Fertility Partners of Houston. The role helps patients navigate clinic visits by welcoming them, coordinating appointments, handling inquiries, and maintaining accurate records. It contributes to smooth clinic operations by supporting communication between patients and clinical staff and assisting with registration, insurance verification, and payments.

What you'll do

• Welcome patients
• schedule, confirm, and coordinate appointments, procedures, and follow-up visits
• answer calls and patient inquiries and route messages
• register patients, update electronic medical records, verify insurance, and maintain documentation
• collect copayments and process payments
• protect confidentiality and follow HIPAA and clinic policies
• prepare records and support front-office operations.

What we're looking for

Skills & competencies

patient concierge

medical receptionist

full-time

spring tx

fertility care

patient scheduling

electronic medical records

hipaa

insurance verification

medical administration

monday–friday

7:45 a.m.–5:00 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• basic life and long-term disability insurance
• employee assistance program
• fertility, adoption, and surrogacy support
• paid parental leave
• 18 days of annual PTO and 11 paid holidays
• 401(k) match
• lifestyle spending account
• eligible HSA contributions
• referral program
• and continuing education reimbursement.

Why this role

The posting requires one year of medical administrative or medical call center experience and a high school diploma or GED; Spanish bilingual ability is a plus.

About the employer

HFI-Assure Fertility Partners of Houston is hiring for this role. Industry: Family Planning Centers. Sector: 62.