Customer Care Manager, State Farm Agent Team

Job overview

The Customer Care Manager role is onsite in Grosse Pointe Woods, MI. The annual salary is $35,000–$45,000. Janet Coates State Farm serves its community by helping people protect what matters through claims support and insurance plans. The manager oversees day-to-day customer service operations, coordinates team communication, and supports customer account and policy needs. The role helps maintain efficient workflows and a positive customer experience through responsive service and outreach.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach
• obtain applicable state insurance licenses.

What we're looking for

Skills & competencies

customer care manager

customer service

insurance

state farm agent

account updates

billing inquiries

policy reviews

team coordination

grosse pointe woods mi

janet coates state farm

salary $35k–$45k

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement
• paid time off
• training and development
• 401(k) matching
• performance-based bonus.

Why this role

Customer-facing service leadership with account, billing, and policy support responsibilities.

About the employer

Janet Coates - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.