Customer Service Representative – Dispatch

Job overview

The Customer Service Representative – Dispatch role is onsite in Everett, WA, with pay of $24–$28 per hour. The listing requires travel up to 5% of the time, including some overnight travel. Concentric provides industrial power, infrastructure, mechanical/HVAC, and material-handling maintenance solutions to customers. The representative manages customer and technician information and service workflows, dispatching technicians and coordinating requests through billing. The role connects customers with service teams and internal departments to support efficient scheduling, issue resolution, and customer satisfaction.

What you'll do

• Communicate job progress and issues to service managers, account managers, or parts coordinators
• dispatch technicians for planned maintenance
• answer calls
• resolve customer concerns
• track customer assets and update contracts
• schedule maintenance
• manage routine service requests from receipt to billing
• follow safety requirements and complete required training.

What we're looking for

Skills & competencies

customer service representative

dispatch

everett wa

concentric

$24–$28/hr

technician scheduling

planned maintenance

service requests

customer support

industrial power

up to 5% travel

overnight travel

occasional overtime

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical plan options with employer contribution
• dental and vision
• HSA/FSA options
• company-paid life and disability coverage
• 401(k) with 100% match on first 4% of employee contributions
• eight paid holidays
• 128 annual PTO hours for full-time employees
• training and advancement opportunities.

Why this role

Travel up to 5% of the time, with some overnight travel; occasional overtime; high school diploma or GED required; reports to a service manager, director of operations, lead customer service representative, or assigned manager.

About the employer

Concentric LLC is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.