Claims Account Manager

Job overview

The Claims Account Manager role is onsite in Dubuque, IA, and compensation is not specified. CBCS provides claims services and describes its work as helping clients through difficult moments. This role manages client relationships and claim-program performance across the account lifecycle. It connects clients with internal claims teams, monitors service quality, analyzes claims results, and recommends actions to improve outcomes and control costs.

What you'll do

• Manage assigned client accounts from onboarding through renewal
• lead client meetings, claims reviews, and stewardship sessions
• monitor claims handling quality and third-party administrator performance
• partner with adjusters and leaders to resolve escalations
• analyze claims data and recommend cost-containment and optimization strategies
• support new-account implementation, contracts, renewals, financial reconciliation, and sales presentations.

What we're looking for

Skills & competencies

claims account manager

dubuque ia

cbcs

claims management

account management

client relationships

third-party administration

auto liability

general liability

workers' compensation

claims analytics

cost containment

Work arrangement

• Weekend coverage required

Why this role

Seeks 3–7+ years of experience in a third-party administrator, insurance carrier, or claims organization, with auto liability, general liability, and/or workers' compensation claims experience. A bachelor's degree is preferred; AIC, CPCU, or similar designations are a plus.

About the employer

CBCS is hiring for this role. Industry: Claims Adjusting. Sector: 52.