Order Management Agent

Job overview

The Order Management Agent role is onsite in Doral, FL; compensation is not specified. The position supports Expeditors’ global supply chain and logistics operations by coordinating freight movement, shipment visibility, and customer service.

What you'll do

• Track and trace shipments
• maintain accurate shipment data
• manage customer orders and transportation activity
• monitor exceptions and pending items
• coordinate import clearance and delivery and export documentation
• support accurate customer, vendor, and intercompany billing
• communicate with customers and service providers
• follow compliance and customer procedures
• and escalate delays or service issues.

What we're looking for

Skills & competencies

order management agent

doral fl

expeditors

global logistics

supply chain

freight tracking

shipment visibility

import shipments

export shipments

customer service

billing

compliance

process improvement

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid vacation, holiday and sick time
• medical plan
• life insurance
• employee stock purchase plan
• training and personnel development
• growth opportunities
• and employee referral program bonus.

Why this role

The role supports operational reporting, shipment visibility, customer retention, billing, and process improvement. One year or more of industry-specific experience and/or qualifications is listed; hazardous materials certification is preferred.

About the employer

Expeditors is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.