Bilingual Financial Services Representative

Job overview

The Bilingual Financial Services Representative role is listed in Dallas, TX; the posting does not specify a remote or hybrid arrangement. The pay range is $15.35–$18.36 per hour. The role supports customer service for bank customers and commercial and public-sector client programs. The representative handles customer inquiries and basic technical issues, documents interactions, and follows client procedures for financial matters. The role contributes to a reliable customer experience by resolving issues, protecting confidential information, and escalating cases when needed.

What you'll do

• Handle inbound calls, email, and live chat
• understand customer needs and resolve issues
• escalate issues as appropriate
• work toward first-contact resolution
• follow client processes and use knowledge resources
• create and maintain accurate CRM records and call documentation
• follow procedures for financial inquiries and protect confidential and personal information.

What we're looking for

Skills & competencies

bilingual financial services representative

customer service

bank customer support

inbound calls

email support

live chat

crm records

financial inquiries

paid training

dallas tx

mci careers

$15.35–$18.36/hour

spanish beneficial

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes paid training and advancement opportunities but does not specify other benefits.

Why this role

The posting identifies bilingual Spanish as extremely beneficial and provides paid on-the-job training; it requires three years of call-center experience and one year of customer-service experience.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.