Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Mansfield, TX, and is full-time. Compensation is $36,000–$45,000 per year. The role supports the Don Burkett State Farm Agency in delivering customer experiences that reinforce agency growth. The representative helps customers understand and manage their policies, handles inquiries and claims follow-up, and coordinates with agency colleagues. Accurate, responsive service supports the agency’s relationships with community members.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• coordinate with agency team members and anticipate customer needs.

What we're looking for

Skills & competencies

full-time

customer service representative

state farm agent team member

insurance agency

customer inquiries

policy changes

claims follow-up

customer records

mansfield tx

don burkett state farm agent

$36k–$45k per year

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, opportunity for advancement, paid time off, and training and development.

Why this role

The posting notes potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Don Burkett - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.