Customer Service Representative / Dispatcher

Job overview

The Customer Service Representative / Dispatcher role is an onsite position located in Troy, MI, offering compensation between $18 and $25 per hour. This role supports the daily operations of Royal Oak Heating, Cooling, Electrical, and Plumbing, a trusted provider dedicated to home comfort and customer satisfaction. The role serves as the central hub for daily operations, responsible for handling incoming calls, scheduling service appointments, and coordinating technicians. By managing schedules in real-time and communicating effectively with both customers and technicians, the dispatcher ensures efficient service delivery and high levels of customer satisfaction.

What you'll do

• Answer inbound calls, schedule service appointments, dispatch technicians, maintain real-time schedules, communicate with technicians and customers, handle customer concerns, and manage job details in the system.

What we're looking for

Skills & competencies

full-time

day shift

troy mi

customer service

dispatcher

hvac

plumbing

electrical

office support

competitive pay

$18-$25/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with matching, dental insurance, health insurance, paid time off, and training/development.

Why this role

Benefits package including 401(k) matching, health and dental insurance, paid time off, and ongoing training.

About the employer

ROYAL OAK HEATING, COOLING & ELECTRICAL is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.