Front Desk Lead

Job overview

The Front Desk Lead role is onsite in Fredericksburg, VA. Compensation is not specified. Fredericksburg Christian Health Center is a faith-based healthcare ministry serving poor and marginalized communities by treating body, mind, and spirit. The role provides day-to-day leadership for front-desk operations so patient registration, scheduling, communications, payments, and clinic workflows are handled accurately and efficiently. It coordinates coverage, supports and trains staff, and serves as a communication link between the front desk, clinical teams, and administrative leadership.

What you'll do

• Direct and support front-desk staff
• coordinate daily duties and coverage
• oversee patient check-in, check-out, scheduling, registration, EHR documentation, calls, and payment processes
• assist with patient concerns
• monitor workflow and provider schedules
• train and coach staff
• communicate operational issues to the Director of Operations
• support privacy and HIPAA compliance.

What we're looking for

Skills & competencies

front desk lead

healthcare administration

patient registration

appointment scheduling

epic

primary care

patient service

staff leadership

fredericksburg va

fredericksburg christian health

hipaa

Work arrangement

• Weekend coverage required

Why this role

Requires Epic proficiency and at least two years of primary care experience; bilingual English/Spanish skills are a plus.

About the employer

Fredericksburg Christian Health is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.