Customer Experience Specialist

Job overview

The Customer Experience Specialist role is hybrid in Raleigh, NC, and compensation is not specified. The client delivers localized digital marketing experiences using technology and a local-first approach. This role manages a portfolio of multi-location business customers, serving as their primary contact and coordinating with internal teams to support customer satisfaction, retention, and revenue growth. It also provides product guidance, data-informed recommendations, and opportunities to expand services.

What you'll do

• Manage and grow a portfolio of multi-location accounts
• serve as primary account manager and internal liaison
• coordinate projects and initiatives
• provide product expertise, account planning, issue resolution, training, and data-driven recommendations
• identify opportunities to expand services
• lead account calls and performance reviews
• collaborate on campaign strategies
• maintain Salesforce records, contract updates, and forecasts.

What we're looking for

Skills & competencies

customer experience

account management

customer success

digital marketing

multi-location accounts

salesforce

hybrid

raleigh nc

hirenetworks

b2b customer-facing

advertising technology

Work arrangement

• Weekend coverage required

Benefits & perks

• Profit sharing and benefits package
• specific benefits are not listed.

Why this role

Hybrid schedule; supports franchise, multi-location retail, and automotive brand accounts; competitive salary, profit sharing, and benefits are mentioned without numeric compensation.

About the employer

HireNetworks is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.