Customer Service Team Lead - Bilingual

Job overview

Compensation is $33–$38 per year. The Bilingual Customer Service Team Lead is an onsite role based in Racine, WI. , though the role offers significant growth potential within the Kenosha branch of Uline, a leading distributor of shipping and packaging materials. This role exists to ensure customer service representatives are trained and empowered to provide exceptional, fast, and friendly support. The Team Lead coaches staff, evaluates performance, facilitates team meetings, and resolves escalated customer issues to maintain high service standards.

What you'll do

• Coach and develop Bilingual Customer Service Representatives
• evaluate quality of phone and email interactions
• provide feedback on process improvements
• facilitate team meetings and training
• handle escalated customer issues.

What we're looking for

Skills & competencies

full-time

day shift

racine wi

bilingual

customer service

team lead

onsite

uline

no on-call

no weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance, on-site fitness center.

Why this role

Bilingual (English/Spanish) fluency required; 3+ years of customer service experience; 2+ years of leadership experience preferred.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.