Guest Services Administrative Specialist

Job overview

The Guest Services Administrative Specialist is an onsite role in Dallas, TX, paying $18.78 per hour. American Airlines Center hosts sporting and live entertainment events and serves more than two million guests annually; this role supports Guest Services Management. The position provides administrative support that helps the department operate effectively and respond to guest needs. It handles feedback and inquiries, keeps event information current, supports team-member recognition, and assists with guest-experience materials and clerical work.

What you'll do

• Monitor and respond to website and app feedback during non-event hours
• answer phone lines and email accounts and direct inquiries as needed
• stay current on event information and FAQs
• assist with team-member appreciation, rewards, and recognition communications
• create materials for team-member and guest-experience initiatives
• perform copying and filing.

What we're looking for

Skills & competencies

administrative specialist

guest services

customer service

guest feedback

phone and email support

event information

team recognition

guest experience

microsoft office

dallas tx

american airlines center

Work arrangement

• Weekend coverage required

Why this role

Supports guest experience and team-member recognition at a major sports and live entertainment arena.

About the employer

American Airlines Center is hiring for this role. Industry: Promoters of Performing Arts, Sports, and Similar Events with Facilities. Sector: 71.