Call Center Representative — Customer Service and Technical Support

Job overview

The Call Center Representative role is listed in Savannah, GA, and is full-time; schedules vary by site and program. Compensation is $13.21–$16.45 per hour. MCI provides customer experience, business process outsourcing, and technology solutions for commercial and public sector clients. The representative handles customer service, technical support, and sales interactions to resolve issues and support a positive customer experience. Accurate documentation, effective problem-solving, and appropriate escalation help meet customer and program needs.

What you'll do

• Handle inbound and outbound contacts professionally
• listen to customers and resolve issues
• use systems to complete account management tasks
• document and process claims
• follow scripts, policies, and procedures
• use training and knowledge resources to answer questions
• protect confidential information
• escalate issues
• work toward first-call resolution
• attend meetings and training and follow schedule requirements.

What we're looking for

Skills & competencies

full-time

call center representative

customer service

technical support

inbound and outbound contacts

savannah ga

mci careers

claims processing

account management

$13.21–$16.45/hr

training

advancement opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Industry-leading training and advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

Why this role

World-class training and advancement opportunities are listed, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.