Front Office Manager

Job overview

The Front Office Manager role is onsite in Rochester, MN. Compensation is not specified. The manager supports hotel front-office operations, guest service, and the department’s financial performance. The role leads daily front-desk operations and staff to maintain efficient check-in and check-out processes. It also addresses guest concerns, develops team capability, and ensures that service standards and property policies are followed.

What you'll do

• Manage day-to-day front-office operations and service quality
• set goals and plans
• resolve guest complaints and disputes
• supervise staffing to meet service and financial objectives
• communicate business objectives and expectations to employees
• lead and coach the front-desk team
• oversee daily shift operations and policy compliance
• implement customer-recognition and service programs
• support hiring, orientation, training, and employee development
• perform front-desk duties and run shifts when necessary
• participate in departmental meetings and hotel calls.

What we're looking for

Skills & competencies

front office manager

hotel operations

front desk

guest services

staff supervision

customer service

rochester mn

atc hotel management

check-in and check-out

40–50 hours weekly

monday–sunday varying days

guest relations

employee training

department operations

Work arrangement

• Weekend coverage required

Why this role

The posting describes a typical 40–50-hour workweek, with days varying Monday through Sunday. Requires at least two years of front-office supervisory experience or a qualifying hotel-management/business degree plus hotel front-desk experience.

About the employer

ATC Hotel Management LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.