Service Desk RDM Tier II Technician
Employment type
Full-time
Work setting
On-site
Location
Norfolk, VA
Schedule
Day shift
Posted
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Job overview
The Service Desk RDM Tier II Technician is an onsite role based in Norfolk, VA. This position supports the SMIT Service Desk RDM Tier II Team at Leidos, providing technical software, hardware, and network problem resolution for clients. The role exists to handle escalated technical issues from Tier I, perform problem diagnosis, and guide users through solutions. It contributes to the team by managing network devices, creating knowledge articles, and mentoring Tier I agents to ensure efficient service delivery.
What you'll do
- Resolve escalated technical issues
- manage network devices
- create knowledge articles
- mentor Tier I agents
- utilize automated tools for problem resolution.
What we're looking for
- Skills & competencies
- full-timeday shiftnorfolk vait supporttier iitechnical supportleidosno weekendsonsitenmci
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement.
Why this role
Requires 8570 IAT II certification and experience with NMCI Service Desk structures.
About the employer
Leidos is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
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Listing ID: 85b031ba-8ef4-4d87-b3ea-74999fdde624