Guest Service Representative

Job overview

The Guest Service Representative role is onsite in Virginia Beach, VA; compensation is not specified. The position supports guest services at Hyatt Place Virginia Beach/Oceanfront and Olympia Hospitality. The representative manages front-desk interactions and reservations, resolves guest concerns, and coordinates with hotel departments to support a smooth and satisfying stay.

What you'll do

• Greet guests and support check-in
• provide information about hotel amenities and local attractions
• respond to inquiries
• handle reservations, cancellations, and modifications
• process payments and maintain transaction records
• resolve guest concerns
• coordinate requests with other departments
• maintain the front desk
• assist with luggage and transportation arrangements as needed
• coordinate with housekeeping on room readiness.

What we're looking for

Skills & competencies

guest service representative

virginia beach va

hyatt place

olympia hospitality

hotel front desk

guest check-in

reservations

customer service

guest relations

hotel operations

travel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Health plan contributions up to 80% toward individual coverage, dental and vision insurance, FSA and HSA options, 401(k) with discretionary yearly match, paid time off, seven paid holidays, earned wage access, employee assistance program, and hotel travel discounts.

About the employer

Hyatt Place Virginia Beach/Oceanfront is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.