Customer Service Associate

Job overview

The Customer Service Associate role is onsite in Baltimore, MD, and compensation is not specified. The position supports PGT Trucking’s customers and freight operations by coordinating shipments, responding to service needs, and helping ensure freight is scheduled and delivered efficiently. The associate communicates with customers by phone and email, builds relationships with key accounts, and uses judgment to book freight for terminals. The role also helps address service challenges, support drivers in difficult freight environments, and use technology to meet internal transportation needs.

What you'll do

• Solicit, process, and coordinate shipment scheduling for existing and new customers
• respond to customer calls and emails about service questions, problems, or complaints
• use sound judgment to book freight for PGT terminals
• build and maintain customer relationships and support key accounts
• use technology to meet internal freight needs
• act with urgency to book additional loads and support drivers in challenging freight environments.

What we're looking for

Skills & competencies

customer service associate

baltimore md

pgt trucking

transportation

freight coordination

shipment scheduling

customer accounts

phone and email support

terminal freight booking

driver support

full-time

on-site

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or GED; an associate or bachelor’s degree is strongly preferred. It lists 0–5 years of transportation experience and 0–5 years of management experience.

About the employer

PGT Trucking, Inc. is hiring for this role. Industry: General Freight Trucking, Long-Distance, Truckload. Sector: 48.